ARMM guv's office gets new ISO certification

ISO-CERTIFIED. Top officials of the Autonomous Region in Muslim Mindanao led by ARMM Executive Secretary Laisa Masuhud Alamia (3rd from right) receives the International Organization for Standardization (ISO)-9001:2015 from representatives of TUV Rheinland Philippines, Inc., on Monday (Oct. 1, 2018) following a two-day intensive evaluation on the efficacy of the ORG’s quality management system. (Photo courtesy of Bureau of Public Information – ARMM)

COTABATO CITY -- The Office of the Regional Governor in the Autonomous Region in Muslim Mindanao (ORG-ARMM) has passed the accreditation process and was granted the quality management certification 

by the International Organization for Standardization (ISO) - 9001:2015.

On Monday, the ORG-ARMM received its accreditation from TUV Rheinland Philippines, Inc., following a two-day intensive evaluation on the efficacy of the ORG’s quality management system (QMS).

Lawyer Laisa Masuhud Alamia, ARMM executive secretary, received the certificates on behalf of ARMM Governor Mujiv Hataman during a simple ceremony held at the Shariff Kabunsuan Complex, the provisional seat of the ARMM in this city.

Earning the ISO 9001:2015, the latest edition of ISO’s flagship QMS standard, means that the ORG-ARMM attained the international standard and requirements for an excellent management system.

The scope of the certification includes the provision of completed staff work for the governor’s issuances and engagements.

Alamia recognized the team's hard work and urged it to continue serving the Bangsamoro people.

“It will further boost the efforts of the regional government to provide quality and efficient services to its constituents,” she said.

Norkhalila Mambuay-Campong, Hataman’s chief of staff, said having the ISO has been a dream for Hataman ever since he stepped into the office seven years ago.

“Today (Monday) is a memorable day for us. It has always been a dream since the governor took his post,” she said, recalling the hardships the governor’s team experienced to provide quality services and address the needs of the regional government’s constituents.

Alamia said she hopes that the next regional government would continue to have a quality management system that will have a significant impact on the lives of the Bangsamoro people.

A new political entity to be called Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) is set to replace the current ARMM set-up by next year.

Tristan Arwen Loveres, TUV Rheinland managing director, said the award process requires an organization to be able to “consistently provide products and services that meet customer and applicable statutory and regulatory requirements.”

“I know the hard work of the ISO core team. And I told you that time that the greater challenge is how you can maintain the quality management system,” Loveres said.

The ORG-ARMM has been awarded its first ISO 9001:2008 certification in 2016.

“True enough, the ORG-ARMM just not continuously maintained the quality management system but you continuously improved on it,” he said.

As explained by Loveres, the new QMS standard (ISO 9001:2015) gives more emphasis on risk management and greater leadership involvement to ensure a more timely and responsive approach in the offices.

Loveres said the certification clearly shows the top management’s commitment, involvement in giving the quality services, and achievement in terms of conformity and customer satisfaction. (With reports from Edwin Fernandez/PNA/By Noel Punzalan/Re-posted by Becky D. de Asis-The Redline News)